Frequently Asked Questions

I primarily serve Crewe and the surrounding areas including Nantwich, Sandbach, Alsager, and nearby villages. If you're unsure whether I cover your area, please get in touch and I'll be happy to discuss your needs.

I recommend booking as far in advance as possible, especially during holiday periods. However, I understand that sometimes plans change at short notice, so please contact me and I'll do my best to accommodate your needs.

Yes, I am fully insured through Protectivity, which provides specialist pet business insurance. This gives you peace of mind knowing that your pets and property are protected while in my care.

Your pet's health and wellbeing is my top priority. If I notice any signs of illness, I will contact you immediately. In case of emergency, I will take your pet to their registered vet or the nearest emergency veterinary clinic, following any specific instructions you've provided during our initial consultation.

Yes, I'm experienced in administering various types of medication including tablets, liquids, and topical treatments. Exact details will be discussed with you during our initial consultation.

Yes, I provide services throughout the year including bank holidays and the festive period. Holiday periods are often my busiest time, so I recommend booking well in advance to secure your preferred dates.

I accept payment by bank transfer or cash. Payment is typically due in advance of the service period, though I can always offer flexibility for regular clients. Invoices will be provided for your records.

I'll meet with you to discuss all the details of your pet care needs in advance. Typically I'll need to know about your pet's routine, dietary requirements, any medical conditions or medications, your vet's contact information, and any behavioral quirks or preferences. The more information you provide, the better we can care for your pet.

I primarily care for cats, dogs, rabbits, guinea pigs, and other small animals. I have had a couple of other exotic pets myself previously, so please contact me to discuss your needs and I'll let you know if I can help.

A standard visit includes feeding, fresh water, cleaning litter trays or letting pets out for toilet breaks, playtime and companionship, basic grooming if needed, and you'll always get updates and photos. I can tailor visits to your pet's specific needs.